SHOP POLICIES
The 5th Generation International Marketing website and related services are made available to you in accordance with the following Terms & Conditions. Please read them carefully before ordering. We periodically make amendments to these Terms and to the information contained in our website, so we advise you to check back often. Your statutory rights shall remain unaffected by these Terms & Conditions.
1:ORDERS
Once an order is placed you will receive a confirmation acknowledging your details. This is an acknowledgement of your details and is not a confirmation of your order. A contract between you and 5th G.I.M is confirmed once you receive an email with your tracking information. We reserve the right not to accept your order if the item is out of stock, does not pass our quality checking stage, or if we are unable to obtain authorization for payment.
All orders are subject to availability and confirmation of the order price.
If items that you order are out of stock, subject to a delay or have pricing, detail or description errors we will try to contact you at the email address you provided. If we cannot contact you in regards to our out of stock orders we will cancel these within 48 hours.
We aim to dispatch all orders within 3 working days subject to credit clearance and address verification.
2:SHIPPING
All United State and international shipments are delivered by USPS OR DHL Express service. All first time orders must be shipped to the billing address.
All shipments sent with USPS Or DHL require a signature as proof of delivery. Shipments are insured whilst in transit from Browns until the parcel is signed for, at which point responsibility for your purchased goods passes to you. The tracking information is available in your account information once a shipment has been generated with DHL. You may use this to track your parcel at www.dhl.com. Or in www.usps.com If your tracking information is not available, please email contact Us to 1(914) 255-0739
3:RETURNS
Making a return for a refund or exchange is simple:
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Get in touch with us at 1 (914) 255-0739 within 48 hours of receiving your order..
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Request a Return Authorisation Reference number.
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Include your original receipt in the returned parcl ensuring that your Return Authorization Reference number is clearly written on the receipt. Any returned items that are not accompanied by an official returns reference number will not be accepted.
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Send your return to: 171 Bennett Ave , yonkers , New york , 10701
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Buyer responsable about Return fees
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there will Be 20% of total Bill for Fees & Hadling & Shipping .
5th Generation International Marketing accept returns and exchange requests made within 14 days from when the order has been received by you. Returns received after the 14 day period and. Returns received after the 14 day period will not be accepted and will be returned to you.
The products you return must be in new and Good condition with all the original packaging .
If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.
5th Generation International Marketing are not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them. Your statutory rights as a customer remain unaffected.